Assistant Manager- Digital Marketing and Social Media -SkinCeuticals

Assistant Manager- Digital Marketing and Social Media -SkinCeuticals at L'Oreal

$ Confidential

Seeking a high-energy, entrepreneurial, and creative thinker to join the SkinCeuticals Global team, managing community management, social media analytics, influencers and advocacy. Must be a self-starter with strong communication skills in order to effectively work cross-functionally with Product Development / Marketing, Creative, Education, and Scientific / Medical Relations to drive alignment of marketing goals and manage various consultants and agencies. In addition to working cross-functionally with the global team, s/he/they will collaborate and communicate with international market directors and various country stakeholders.

ASST MANAGER, COMMUNITY MANAGEMENT & ADVOCACY

CUSTOMER ENGAGEMENT

Interact with consumers on the global Instagram account, ensuring that all DMs are and comments and answered in a timely manner, ensuring 100% response rate
Support building the SkinCeuticals online community, by identifying relevant consumers and physicians to follow and engage and build relationships with
Manage Sprinklr content management system, partnering with the Consumer Care Center

INFLUENCERS AND ADVOCACY

Help refine global influencer marketing and advocacy engagement strategy, under advice of social media head
Identify relevant influencers/advocates for the DMI or markets to partner with
Further develop and deploy global PR strategies and guidelines

COLLABORATION

Partner with education to ensure all answers are on brand and correct
Share community insights with social content lead to create a seamless loop between customer feedback and content creation
Partner with SkinCeuticals markets to ensure comments and DMs are being routed to the appropriate country and are being answered
Assist with copywriting and social media toolkit releases to country teams

REPORTING & INSIGHTS

Summarize insights and conversations to be shared with digital, marketing and education teams

Create social listening report to help teams understand how consumers and physicians are talking about SkinCeuticals
Manage social listening requests from Marketing and DMI team to give insight on launches and potential new product trends
Identify and manage social KPI’s for Influencer campaigns and track through execution with detailed recaps

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.

Details
Full-time
Location
Digital Marketing and Social Media -SkinCeuticals - New York, NY

Published 2021-12-01

L'Oreal looks for a Assistant Manager- Digital Marketing and Social Media -SkinCeuticals in Digital Marketing and Social Media -SkinCeuticals - New York, NY location.

How much Social Media Assistant Jobs professional earns at L'Oreal?

The proposed salary for Social Media Assistant Jobs position at L'Oreal is Confidential.